These Terms & Conditions (“Terms”) govern your use of the Coexa mobile application, the Coexa web console and related backend services (together, the “Service”), operated by Tecnoglare Infotech under the Coexa name (“Coexa”, “we”, “us”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service on behalf of a company or organisation, you confirm you are authorised to accept these Terms for it.
2. The Service
Coexa helps travel-trade professionals capture leads (by scanning business cards and recording voice notes), organise and classify those leads, draft outreach with AI assistance, send emails, and run follow-up sequences. Features may change, improve, or be discontinued over time.
3. Your account
You sign in with an available Google, email or team login. You are responsible for maintaining the security of the credentials you use and for all activity under your Coexa account. Notify us promptly of any unauthorised use.
4. Your data and your responsibilities
You are responsible for the information you capture and process through the Service, including data about the leads and contacts you add. In particular, you represent and warrant that:
- You have a lawful basis (such as consent) to collect, store, and use the personal data of the leads you capture;
- Your use of that data — including any outreach you send — complies with applicable laws, including data-protection and anti-spam laws (for example, obtaining any required consent and honouring opt-out requests);
- You will not use the Service to send unsolicited bulk messages (spam), or unlawful, harassing, deceptive, or infringing content.
As between you and Coexa, you retain ownership of your data. You grant us the limited rights needed to host, process, and display it in order to provide the Service.
5. Acceptable use
You agree not to: misuse or interfere with the Service; attempt to gain unauthorised access to it or to other users’ data; reverse-engineer or scrape it except as permitted by law; resell it without our permission; or use it for any illegal purpose.
6. AI-assisted features
7. Workspaces and teams
Every account has a personal workspace; contacts you capture there are yours alone. You can also create or join company workspaces. Contacts captured in a company workspace belong to that company, and its admins and team members may see, export, reassign or message them according to the roles and permissions the company sets. If you leave a company, or it removes you, those contacts stay with the company. Company admins are responsible for how they and their team members use the Service, and must use these capabilities only for legitimate, authorised purposes.
8. Third-party services
The Service integrates with third-party services including Google Sign-In, the Gmail API, the Google Gemini API, and WhatsApp (via device deep links). Your use of those services is also governed by their respective terms and policies. We are not responsible for third-party services.
9. Intellectual property
The Service, including its software, design, and branding, is owned by Coexa and protected by law. These Terms do not grant you any right to our trademarks or to copy or modify the Service, except as expressly permitted.
10. Credits and fees
New accounts receive a small number of free trial credits. Capturing a contact uses credits, and some AI features have usage allowances; the current prices and allowances are shown in the app before you use them. Credit packs are bought inside the app through Google Play Billing (or the Apple App Store where offered), and the store’s payment terms apply. Credits have no cash value, cannot be transferred between accounts except as the app allows, and may expire as stated at the time of purchase. Refunds are described in our Refund Policy. We may change prices for future purchases with reasonable notice; credits you have already bought are not affected.
11. Disclaimers
The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI output will be accurate.
12. Limitation of liability
To the maximum extent permitted by law, Coexa will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, revenue, or profits, arising out of or related to your use of the Service. Our total liability for any claim will not exceed the amount you paid us for the Service in the twelve months before the claim, or, where the Service was provided free, a nominal sum.
13. Indemnity
You agree to indemnify and hold Coexa harmless from claims, damages, and expenses arising out of your use of the Service, your data, or your breach of these Terms — including claims by leads or third parties relating to data you captured or messages you sent.
14. Termination
You may stop using the Service and delete your account at any time from within the app. We may suspend or terminate access if you breach these Terms or use the Service unlawfully. When you delete your account it is closed immediately and your personal data is erased within 30 days, as described in our Privacy Policy and on the Delete account page.
15. Governing law
These Terms are governed by the laws of India, without regard to conflict-of-laws principles. The courts located in India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, subject to any mandatory rights you may have under your local law.
16. Changes to these Terms
We may update these Terms from time to time. We will revise the “Last updated” date above and, for significant changes, may notify you in the app. Your continued use of the Service after a change means you accept the updated Terms.
17. Contact us
Questions about these Terms? Email info@tecnoglare.com.